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My Times column last week took the U.S. cellphone industry to task for its ridiculously greedy practices (billing both parties for a call or a text message; doubling text-message rates in two years; earning $850 million a year by making us sit through 15-second instructions on how to leave a message; milking the handset subsidy system; and so on). And wow, did it strike a nerve.
Not just with readers, who flooded my inbox with 700 messages (plus 200 more on the Times comments board) in 24 hours. But also, evidently, with Verizon Wireless. Its chief executive fired off a bizarre rebuttal letter to the Times’s publisher, Arthur Sulzberger Jr. (The link is to the full text of the letter. An edited version, along with a letter from an AT&T executive, ran in The Times on Saturday.)
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