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Opinion Summaries in Google Maps Reviews By Bill Slawski, on August 4th, 2009
You buy a new phone, and it doesn’t work as advertised, and customer service is even worse. Many people in your shoes would go online, and write a negative review somewhere.
You go on a vacation, and stay at an inexpensive and charming bed and breakfast. You have a wonderful time, in no small part to the thoughtfulness and suggestions of your hosts, and their incredible hospitality. Chances are, you write a glowing review about the experience on the Web.
The number of reviews and review sites on the Web has been growing over the past few years. Google’s recent “review” search option is one attempt to help people find both positive and negative reviews.
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